If a booking is cancelled ...

Last updated December 2024

Cancellation (bookings for individuals)

This is how we are managing and sharing risks around Coronavirus and other cancellations. We have reduced the value of the deposit and moved payment of the balance to nearer your date of arrival. We share the costs associated with cancellation or curtailment because of actual or suspected Covid.

If Sheldon cancels an event for any reason we will refund any monies you have paid.

Deposits

• Bookings are secured with a very small deposit of just £20. 

• Deposits are not refundable if you cancel.

Balances

• The balance is due 2 weeks before arrival
  

• If you cancel for any reason more than 2 weeks in advance, there will be no balance due.
• Please make a diary note to pay the balance in full 2 weeks before your arrival
• If you have actual or suspected Covid-19 yourself, or Covid in your immediate household, we ask you not travel to Sheldon Covid safety at Sheldon. Our starting point in this scenario is a 50:50 split of the costs. 
• Please continue to take out suitable travel insurance to protect both you and Sheldon from financial embarrassment in the event of cancellation.
  • You may already have cover under a policy such as a multi-trip travel insurance or included with your home insurance or banking
  • If you cannot obtain suitable insurance for health reasons, please discuss this with us.

Cancellation (bookings for groups)

Each group has its own cancellation terms written up as part of the process of making the booking.