If a booking is cancelled ...

Last updated December 2023 

Cancellation (bookings for individuals)

This is how we are managing and sharing risks around Coronavirus and other cancellations. 

Deposits

• Bookings are secured with a very small deposit of just £20. 

Deposits are not refundable if you cancel for any reason.
If Sheldon cancels for Covid-19 reasons the deposit is also non-refundable. If we cancel for any other reason then we refund your deposit.

Balances

• The balance is due 2 weeks before arrival
  

• If you cancel for any reason more than 2 weeks in advance, there will be no balance due.
• Please make a diary note to pay the balance in full 2 weeks before your arrival
• If Sheldon can't offer the booking for any reason we will refund the balance. 
• If you have actual or suspected Covid-19 yourself, or Covid in your immediate household, please do not travel to Sheldon https://www.sheldonretreat.com/visit/coronavirus
• Please continue to take out suitable travel insurance to protect both you and Sheldon from financial embarrassment in the event of cancellation.
  • You may already have cover under a policy such as a multi-trip travel insurance or included with your home insurance or banking
  • If you cannot obtain suitable insurance for health reasons, please discuss this with us.

Cancellation (bookings for groups)

Each group has its own cancellation terms written up as part of the process of making the booking.